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Get answers to common questions or reach out to our support team

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Community Support

Frequently Asked Questions

How do I join a game?

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Browse games on the home screen, tap on a game to view details, then tap "Join Game". You'll be automatically added to either Team A or Team B based on team balance and skill matching.

What is ELO and how does it work?

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ELO is a ranking system that tracks your skill level relative to other players. You gain ELO by winning ranked games and lose ELO by losing. Your ELO determines your overall ranking and helps us match you with players at your skill level.

Can I play casual games without affecting my ELO?

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Yes! When creating or joining a game, look for "Casual" games. These games don't affect your ELO ranking but still track in your game history so you can see your progress over time.

How do I challenge another player to a 1v1?

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Visit a player's profile, tap "Challenge", select a court and time, then send the challenge. They'll receive a push notification and can accept or decline. If accepted, the game will appear in both your schedules.

How do I add friends?

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Search for players by username in the search tab, visit their profile, and tap "Add Friend". They'll receive a friend request notification and can accept or decline. Once friends, you can easily invite each other to games and see when they're online.

Why can't I see certain games or players?

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If you've blocked a player or they've blocked you, you won't see their games or be able to interact with them. You can manage your blocked players list in Settings → Privacy & Safety.

How do I report inappropriate behavior?

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Visit the player's profile, tap the menu icon (⋮) in the top right, and select "Report Player". Choose the reason for your report and provide details. You can also block or mute them from the same menu. Our moderation team reviews all reports within 24 hours.

How do I delete my account?

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Go to Settings → Your Data & Privacy → Delete Account. This will permanently delete all your data including your profile, game history, messages, and statistics. This action cannot be undone.

How do I change my notification settings?

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Go to Settings → Notifications to customize what notifications you receive. You can enable/disable notifications for game invites, friend requests, messages, and game reminders individually.

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